There may be times when you need to return your online purchase. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian consumer law.
Help us to help you.
When To Return A Product For Refund/Exchange
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty on arrival
- When they are damaged in transit
- Wrongly described
- Significantly different from the image shown in the store
- Do not do what they are supposed to do
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels if applicable etc. Please ask us if you are unsure.
What If I Change My Mind - Can i still return a product?
OzArmour will refund your purchase if you simply change your mind for a period of 30 days from delivery, as long as the product is still in its original packaging and has not been opened or used in any way. Please note that the customer is responsible for the return cost involved. The refund will be issued once we have received the returned item.
What Information do i need to return a product?
Please contact us first.
We can assist you in the process and provide clear instruction of the steps needed to return your product. You will of course need to provide proof of purchase, such as invoice number, to us on request. We may also ask for additional material to confirm claim (pictures of fault/issue etc.)
Expenses relating to the return of a product
Any expenses relating to the return of your product to us, will be paid by you. Unless the product is damaged or faulty on arrival, or the product is different to what was described.
How long will my refund take to be processed?
Your refund will be processed immediately. Once your product has been successfully returned and inspected by us. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. PayPal, Credit Card, etc).
Exclusions
In most cases a refund, replacement, or repair will not be offered if you:
- Modify or damage the product as a result of incorrect or 'custom' installation;
- Misuse the product contrary to its intended use - as per product descriptions and/or any packaging labels;
Please contact us if you have any concerns regarding installation of a part BEFORE commencing installation.
Need more information?
Please do not hesitate to contact us in regards to our returns policy or procedures from the Contact Us page in the store or directly at mark@ozarmour.com.au
Best Regards
The OzArmour Team
