General Information
Shipping prices can be calculated either in the 'View Cart' screen or when chosen by the customer at checkout - before finalising and paying for your order.
Our items are shipped direct from our facility on the north side of Brisbane QLD Australia. We ship 99% of all orders within 24 - 48 hours of cleared payment, Monday - Friday (excludes Public Holidays). Once your order has been dispatched you will be emailed the confirmation email that contains a tracking number (if applicable). This number will keep you up to date on your orders movement from http://auspost.com.au/track/.
Dispatch time is usually before 10AM daily. Please note that orders placed in the hour or so before hand may be shipped out the following day.
Please read the following notes regarding domestic and international shipping:
Domestic Shipping
Please see delivery times below.
For larger size orders, i.e some tanks, multiple Tanks etc, we may ship these to you via courier. For courier deliveries, a fixed address must be supplied as deliveries to PO Box addresses are not permitted. A tracking number will also be provided to you upon dispatch of your order.
Domestic Shipping options:
- Regular Parcel Post | 2 to 5 business days (inc. tracking | cost = $10.00 AUD Flate Rate Australia Wide)
- Express Parcel Post | Next Business Day to metro area's (inc. tracking, *minimum cost = $14.45 AUD for up to 500g in weight) regional area's 1 to 2 business days.
International Shipping
International shipping is split into Zones. If your country is not listed please contact us to arrange a quote. OzArmour offers 2 services to ship parcels around the globe. We WILL NOT use Surface/Sea mail unless specifically requested by the customer.
These services are:
- Airmail - Standard - 6 to 10 business days (inc. tracking, *minimum cost = $21.75 AUD for up to 250g in weight)
- Airmail - Express - 4 to 5 business days (inc. tracking, *minimum cost = $36.75 AUD for up to 250g in weight)
*All price examples quoted are for services to Zone 3 (USA/Canada) - the shipping calculator in the cart, and at checkout, will give you an accurate shipping cost to your location before you finalise your order.
Dangerous Goods
Important Note: Due to Australia Post's 'Dangerous Goods' policy, we are unable to ship the following product types via Air Mail:
- Lacquer paints including paint sets and oil based washes.
- Glues and solvents.
This includes all overseas countries and Domestic Express Post.
Import/Customs Fees In Your Country
Important Note: Please also be advised that OzArmour is NOT responsible for any customs fees, import duties, or any other fees concerning your shipment once it leaves Australia. The customer is responsible for any fees connected with the shipment and delivery of the parcel into their country.
Thank you
OzArmour
*prices quoted as per AU Post shipping rates when last updated 1st July 2024 - prices include any packaging, handling and parcel insurance costs and are subject to change.
Please remember:
While our goal is always to exceed your delivery expectations, delivery times are based on industry averages and delays may occur during holiday and peak periods, extreme weather conditions or due to unforeseen circumstances, while remote deliveries are subject to local transport schedules and may encounter extended delays.
